This paper presents Oxfam in Kenya’s experience with the e-voucher system as a market-based approach for the distribution of WASH (Water, Sanitation and Hygiene) non-food items and dignity kits in communities affected by humanitarian crisis. The paper highlights a comparative cost analysis of the in-kind versus e-voucher distribution. Findings suggest that e-voucher distribution is an effective, dignified, and context-appropriate mode of delivering WASH non-food items in humanitarian settings. Feedback from the communities shows levels of satisfaction with the model, improved access to WASH NFIs at their convenience, and enhanced well-being. Some of the challenges encountered under the e-voucher are network connectivity, and issues with tracking beneficiaries who are displaced or move voluntarily. Overall, the paper shows how e-vouchers have reduced operation costs and improved efficiency as well as enhance community engagement and empowerment.
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